Frequently Asked Questions regarding online orders from Fernwood website.
Book orders are shipped by Canada Post. Standard shipping rates and delivery times apply. Tracking is not available for small parcels.
Books ordered on the Fernwood website are shipped from Brunswick Books in Toronto.
Yes, books purchased from the Fernwood website will be shipped from Brunswick Books in Toronto.
You must contact firstname.lastname@example.org within 48-hours after placing your order to change your shipping address before it ships.
LCP stands for licensed content protection; it is a passphrase-based rights management solution. We use LCP for all of our ebooks because it offers customers a smooth way to access their ebooks on free software, without having to create a third party account, while also allowing accessibility functionalities that other content protection blocks.
Thorium Reader is the best app for reading our LCP (licensed content protection) ebooks on a MAC or PC. Here’s a helpful intro to various functions of Thorium Reader.
Aldiko Next is the best app for reading our LCP (licensed content protection) ebooks on iOS or Android devices. Download it on: Download Aldiko Next here: Google Play Download Aldiko Next here: Apple App Store
Visit https://github.com/edrlab/thorium-reader/issues for troubleshooting.
If this doesn’t help, please contact email@example.com for direct support with the app Thorium itself.
If your issue seems to be with the ebook file itself (and not the app), please contact us at firstname.lastname@example.org. Please include: 1) your order number; 2) a screenshot and/or description of the issue.
For Android issues, visit: https://confluence.demarque.com/confluence/aldiko/en_us/android
For iOS issues, visit: https://confluence.demarque.com/confluence/aldiko/en_us/ios
Using Thorium Reader with NVDA Screen Reader: https://www.youtube.com/watch?v=4v8S0gEzu2g
Using Thorium Reader with Visual Adjustments: https://www.youtube.com/watch?v=4v8S0gEzu2g
Using Thorium Reader with Read Aloud: https://www.youtube.com/watch?v=3FFkrd73lEI&feature=emb_imp_woyt
When you try to open a publication in Aldiko version 4 that you downloaded using a previous version, you may receive the following error message:”This publication cannot be opened because it is protected with Adobe DRM.” The new version of Aldiko uses a different copy protection method than Adobe’s, which was used by the previous versions. In order to open your publication in version 4, you simply need to down-load it again, as described below.
Aldiko 4 is a complete rewrite of the application. In addition to several new features, Aldiko 4 will offer all the features that were already available in the previous versions of Aldiko – only improved and made more accessible. We’ve simply decided to deploy them incrementally. So it is normal that some features from previous versions of the app are not yet available in version 4. They will become available gradually, as future versions are released.
Aldiko version 4 is a complete rewrite of the application. To ensure that all your books are correct-ly recognized, you must migrate them to this new version, as prompted during the installation procedure. If you have skipped this step, you can always go back and migrate your books by following the steps below:
Please include: 1) your order number; 2) a screenshot and/or description of the issue.