FAQs

Frequently Asked Questions regarding online orders from Fernwood website.

Shipping

1. How long will my book take to get to me?

Book orders are shipped by Canada Post. Standard shipping rates and delivery times apply. Tracking is not available for small parcels.

2. Where is my book shipped from?

Books ordered on the Fernwood website are shipped from Brunswick Books in Toronto.

3. I am in the U.S. — can I purchase print books from Fernwood website?

Yes, books purchased from the Fernwood website will be shipped from Brunswick Books in Toronto.

4. Can I change my shipping address after I have placed my order?

You must contact orders@fernpub.ca within 48-hours after placing your order to change your shipping address before it ships.

Ebooks

LCP FAQ

WHAT IS LCP?

LCP stands for licensed content protection; it is a passphrase-based rights management solution. We use LCP for all of our ebooks because it offers customers a smooth way to access their ebooks on free software, without having to create a third party account, while also allowing accessibility functionalities that other content protection blocks.

HOW DO I READ MY BOOK ON A MAC OR PC?

Thorium Reader is the best app for reading our LCP (licensed content protection) ebooks on a MAC or PC. Here’s a helpful intro to various functions of Thorium Reader.

Download the appropriate version for your computer here:

The MacOS version on the Github platform.

The Windows version on the Github platform.

The Windows 10 version on the Windows Store.

The Linux (.AppImage) on the Github platform, compatible with multiple distributions including Ubuntu 20.04 and newer (please tell us on which it works perfectly or not).

The Linux (.deb) version on the Github platform, compatible with Debian type distributions, in-cluding Ubuntu 20.04 and newer (requires GLIBC 2.28+).

HOW DO I READ MY BOOK ON IOS OR ANDROID DEVICES?

Aldiko Next is the best app for reading our LCP (licensed content protection) ebooks on iOS or Android devices. Download it on: Download Aldiko Next here: Google Play Download Aldiko Next here: Apple App Store

NEED SUPPORT WITH THORIUM READER (FOR MAC OR PC)?

Visit https://github.com/edrlab/thorium-reader/issues for troubleshooting.

If this doesn’t help, please contact thorium-support@edrlab.org for direct support with the app Thorium itself.

If your issue seems to be with the ebook file itself (and not the app), please contact us at orders@fernpub.ca. Please include: 1) your order number; 2) a screenshot and/or description of the issue.

NEED SUPPORT WITH ALDIKO NEXT (FOR IOS OR ANDROID)?

For Android issues, visit: https://confluence.demarque.com/confluence/aldiko/en_us/android

For iOS issues, visit: https://confluence.demarque.com/confluence/aldiko/en_us/ios

ACCESSIBILITY THORIUM DEMONSTRATIONS

Using Thorium Reader with NVDA Screen Reader: https://www.youtube.com/watch?v=4v8S0gEzu2g

Using Thorium Reader with Visual Adjustments: https://www.youtube.com/watch?v=4v8S0gEzu2g

Using Thorium Reader with Read Aloud: https://www.youtube.com/watch?v=3FFkrd73lEI&feature=emb_imp_woyt

COMMON ALDIKO NEXT ISSUES:

1. Aldiko displays an error message when opening my publication, indicating that it is protected with the Adobe DRM

When you try to open a publication in Aldiko version 4 that you downloaded using a previous version, you may receive the following error message:”This publication cannot be opened because it is protected with Adobe DRM.” The new version of Aldiko uses a different copy protection method than Adobe’s, which was used by the previous versions. In order to open your publication in version 4, you simply need to down-load it again, as described below.

a) Delete the publication file that you can no longer open:

- Go to My Books.

- Long press on the cover image of the publication you want to delete.

- Tap the Delete option.

b) Re-download the publication:

- Go to the application Home page.

- Find the publication among the current loans in your library account, or among the purchases made with your Feedbooks/Aldiko account.

- If the publication is there, tap its cover image and download it back to your device. It should then open without any problem in Aldiko 4, so you can carry on reading.

c) If the publication cannot be found on the application Home page:

- Any publication that you have not purchased through Feedbooks/Aldiko or borrowed from a library will not be displayed on the Aldiko version 4 Home page.

- Unfortunately, this means that you will have to use another application than Aldiko, with an Adobe account. Although we don’t have any partnerships with other applications, we can recommend PocketBook Reader, for example.

2. I’ve upgraded to Aldiko version 4 on Android, and some features are now missing. Why is this?

Aldiko 4 is a complete rewrite of the application. In addition to several new features, Aldiko 4 will offer all the features that were already available in the previous versions of Aldiko – only improved and made more accessible. We’ve simply decided to deploy them incrementally. So it is normal that some features from previous versions of the app are not yet available in version 4. They will become available gradually, as future versions are released.

3. Since I’ve upgraded to Aldiko version 4 on Android, all my books are missing. What can I do?

Aldiko version 4 is a complete rewrite of the application. To ensure that all your books are correct-ly recognized, you must migrate them to this new version, as prompted during the installation procedure. If you have skipped this step, you can always go back and migrate your books by following the steps below:

- In Aldiko 4, go to the Settings section.

- Tap on Migrating your books.

- Follow the indicated steps.

- Once the procedure is completed, you will find all your publications in the Bookshelf section.

If your issue seems to be with the ebook file itself (and not the app), please contact us at orders@fernpub.ca.

Please include: 1) your order number; 2) a screenshot and/or description of the issue.